Rastaban is part of Sauce Lapin Productions (SLP ASBL) | BE 0559.836.488
If you purchase an item from us, you have the right to cancel your order within 30 days of receiving the item. To do so, you must notify our Customer Services team using our contact form within those 30 days. You will then be entitled to a refund from SLP ASBL which will be paid as soon as possible, but in any event within 30 days.
If you cancel your order with us, you must return any items to us immediately, in the same condition in which you received them, at your own cost. If you return any items, we will not be responsible for any loss or damage to them in transit and we reserve the right to charge you for any such loss or damage.
If the items were made to your specifications, or are clearly personalised, you will not have the right to cancel your order.
If you are not satisfied with your purchase, simply contact us via firstname.lastname@example.org, and we'll provide you information on how to return your parcel.
You must return the item(s) in the same condition in which you received them, with their original packaging. You are asked to take reasonable care with the items and in the case of an item with a hygiene seal, you are required not to remove the seal when examining the item.
Any return carried out (other than for faulty items or items delivered incorrectly by us) will be at your own expense.
A full refund excluding delivery costs will be processed within fifteen days of us receiving the returned items.
We advise you to return items by recorded delivery or by any other means that shows proof of the return.